At COMFIS TERUEL, we are aware of the need to protect the personal data of internet users who access our website and use our services.
|BASIC INFORMATION ON PERSONAL DATA PROTECTION|
|CONTROLLER||COMFIS TERUEL SA (hereinafter “COMFIS TERUEL”) C/ Ramón y Cajal, 10 – 1º. CP 44001 Teruel. Tel. 978 61 07 14. E-mail: firstname.lastname@example.org|
|DPO||Contact our Data Protection Officer at: email@example.com|
|PURPOSES||Based on our contractual relationship: Managing the relationship we have with our clients and/or suppliers. Based on legitimate interest: Responding to information requests received through our contact form, when not contractual requests. Providing our clients with further information about similar services. Testing the website usability and quality. Based on the consent of the interested party: Sending commercial communications by electronic means, when not based on a previous relationship or directly requested.|
|CONSERVATION||Data will be retained for as long as needed for the stated purpose, according to the minimum legal deadlines or until the user requests their deletion.|
|RECIPIENTS||Your personal information will not be shared with other companies, unless strictly necessary to manage the required service or permitted by law.|
|RIGHTS||You have the right to access, rectify or delete or export your data, to restrict or ojbect its processing for commercial purposes, and to withdraw your consent. To exercise these rights, you can write to firstname.lastname@example.org|
|ADDITIONAL INFORMATION||For further information about our “Privacy and Data Protection Policy”, you can write to email@example.com or contact our Data Protection Officer.|
2. WHO IS RESPONSIBLE FOR PROCESSING MY INFORMATION?
The data controller responsible for processing information is:
COMFIS TERUEL SA
C/ Ramón y Cajal, 10 – 1º. CP 44001 Teruel
Phone: 978 61 07 14
3. DATA PROTECTION OFFICER DETAILS
At COMFIS TERUEL we have appointed a Data Protection Officer. Our DPO will, among other tasks, monitor internal compliance with the law and advise on its obligations.
If you have any concerns about this document or if you consider that we have not processed your personal data in accordance with the regulations, you can contact the Data Protection Officer at firstname.lastname@example.org, or by calling 978 61 07 14.
4. WHAT IS THE PURPOSE OF DATA PROCESSING?
At COMFIS TERUEL we process your personal data to manage the services you request and/or have contracted with us, and to provide you with the information you need.
Purposes based on a contractual relationship
- The activities based on an agreement or contract allow for the management of our customers and suppliers. The data requested is necessary to manage the services we provide.
- The management of requests, incidents and complaints that our customers send us through the contact form are also based on the contractual relationship.
Purposes based on a legitimate interest
- Customer service
Dealing with requests for information or queries that you send us through the various existing means of contact, including forms. This data processing allows us to attend to you properly and resolve the queries raised, which is for your benefit.
- Providing our customers with further information about similar services.
Your data may be processed for the purpose of sending promotional communications, provided that they are related to products and/or services of which you are a customer. These communications may be addressed to the data you have provided as a means of contact, such as e-mail, telephone or postal address.
At any time, even from the very beginning, you may exercise your right to object to the use of your personal data for promotional purposes by writing to email@example.com
- Usability and quality analysis of our shopping platform.
In order to improve the user experience and offer a higher quality service, we may analyse the usability of the platform and the degree of user satisfaction.
- Sending newsletters to the indicated email address, with promotional campaigns. In this case, the data processing would not be legitimised by the commercial relationship, so we would request your consent beforehand to inform you of our products, services and associated promotions.
We inform you that we do NOT make automated decisions based on the information you provide. If there are any changes in the future, we will ask for your prior consent.
5. WHAT TYPE OF DATA WILL BE PROCESSED?
In order to fulfil our commitment, we will process data that includes the following categories: identification data, contact data and other data related to the commercial, accounting and tax fields.
In addition, our systems may store connection and navigation data for technical, analytical and statistical purposes, in order to include improvements to our platform to improve the user experience. Information on the use we make of this type of data can be found in our “cookies policy”, which appeared on your first connection or can be consulted at the bottom of this page.
6. HOW IS MY DATA COLLECTED?
We obtain the data we need to offer our service from the information given by the user, either directly or indirectly. For example, when you use our online forms or when you provide us with information in person or at our physical location.
7. HOW LONG WILL MY DATA BE KEPT?
At COMFIS TERUEL we will only keep your data for as long as necessary for the purpose described, so when they are no longer needed for their purpose they will be blocked (they will not be used in any way).
Having them blocked allows us to deal with claims and to fulfil the responsibilities acquired by our service and by the use we make of your personal data.
On the other hand, we must respect the retention periods that allow us to comply with our legal and fiscal obligations. For example, in the case of data collected for billing purposes, we will retain it for a minimum period of 5 years from the last invoice.
8. IS IT NECESSARY TO PROVIDE MY DATA?
The information contained in the forms is essential to manage the service required, to attend to your request for information or to register for our newsletters (if applicable). For example, your identification data is necessary to create the invoice and comply with our tax obligations. Similarly, if you do not provide your contact details, we will not be able to send you the product you request.
9. WHO WILL RECEIVE MY DATA?
We will not share your data with other companies or persons unless it is necessary for the provision of the service you request from us, we are obliged to do so by law or you give us your prior permission. In any case, it will only be disclosed to fulfil the purpose(s) you gave us your data for, and we will not use it for any different purpose(s).
For example, it may sometimes be necessary to collaborate with certain third party service providers who have access to your personal data and who process them in the name and on behalf of COMFIS TERUEL in order to provide their services. Specifically, the sectors these providers perform their services in may include, but are not limited to: logistics and transport services, accounting and tax advice, technology and/or computer service providers, as well as the support and maintenance of our website.
Our web pages are hosted on national servers, thus we inform you that we do not carry out international data transfers. When essential in order to manage certain specific services, the transfers would be made on the basis of adequacy decisions, appropriate safeguards, binding corporate rules or specific applicable situations, and you will be informed of it.
10. WHAT RIGHTS DO I HAVE REGARDING THE USE OF MY PERSONAL DATA?
Each person has control over their personal data. You can exercise the following rights with us, FREE OF CHARGE:
|Access||You can check what personal data we hold about you.|
|Rectification||You can correct or amend inaccurate data.|
|Deletion||You can ask us to delete your personal data.|
|Objection||You can ask us to stop processing your personal data. You can object to the use of your data for receiving promotional communications.|
|Restriction of processing||You can exercise this right in the following cases: when we no longer need to process the data but you still need it to establish, exercise or defend legal claims; when you have exercised your right to object to the processing of your data on the basis of a legitimate interest, and verification of overriding grounds is pending; when the processing is unlawful, but you do not want the personal data erased; while the accuracy of your data is being verified.|
|Portability||You have the right to request and receive, in electronic format, both the personal data you have provided to us and the one which is obtained from your contractual relationship with us, as well as the right to transmit it data to another entity.|
If you have given us your consent for the processing of your personal data, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal
If you consider that we have not treated your personal data in accordance with the regulations or if you have any doubts regarding the exercise of your rights, please contact us and we will try to resolve the doubts as quickly as possible.
However, we inform you that you have the right to lodge a complaint with the Spanish Data Protection Agency, at the address C/ Jorge Juan, 6. 28001 – Madrid. On the website www.agpd.es you will find other ways of contacting us.